Store Policies and Packaging

All pieces are handmade in the US and shipped from sunny Arizona

TURN AROUND TIME 

Earrings, necklaces and headpieces typically ship out within 1 week, sometimes 1-4 days. However, depending on supplies available, please expect 1-2 weeks for your order to be complete. If you need your order quickly, or by a certain date, please send an email to shop@lindsaymariedesign.com to get an estimated ship date. In rare cases, it may take up to 3 weeks, however most pieces do ship out much sooner. Please reach out via email (shop@lindsaymariedesign.com) or via Direct Message on Instagram to find out when your order will be shipping, if it is a rush. You will receive a notification once your order has been placed, an update when your order will be shipping, and tracking information once your order has shipped. All for peace of mind. We know it's hard to wait! We do not charge a rush fee, unless it is necessary in order to get any supplies we may need to speedily complete and ship your order, if it is a super rush.

SEE BELOW FOR ALL US DOMESTIC AND INTERNATIONAL SHIPPING FACTS

RETURNS

Due to the 100% handmade and made to order nature of every Lindsay Marie piece, all sales are final. We are more than happy to assist you with any questions you may have before placing your order. The happiness with your order is as important to us as it is to you. Want to ask a stylist or have custom requests? Send us an email to shop@lindsaymariedesign.com. You can expect a response within 24-48 hours and typically within 24 hours.

PACKAGING

All Lindsay Marie pieces come boxed individually in one of our signature heirloom keepsake boxes. We recommend storing your piece(s) in our box to keep it pretty for generations to come. For best keeping, do not store in direct sunlight.

      

SHIPPING

US Domestic orders are shipped free of charge to you, via USPS Priority mail with tracking. Delivery time is 2-4 business days and Saturdays (most destinations are only 2, sometimes 3 days) depending on destination. Overnight shipping is always an option if needed for an additional fee at checkout. Please send an email to shop@lindsaymariedesign.com if you need the overnight option, to ensure your order will be produced, shipped and delivered on time.

INTERNATIONAL SHIPPING

Currently, we are only shipping to Canada from outside the US. We apologize to prospective buyers from outside the US and Canada. Unfortunately, shipping delays to countries outside of the US and Canada are still experiencing longer delay times due to covid. Europe and the UK have also updated their tax laws for businesses shipping there and we have not been able to register yet, for a seamless shipping experience. 

International orders (Currently only shipping within the US and Canada) are shipped via USPS Priority Mail (6-10 days) or Priority Express Mail International (3-5 days), without customs delays and come with tracking. When your order ships, you will receive an email with tracking and you can also check the status via the link to the store with shipping updates. Please understand, delays in customs is out of our hands, so please plan ahead and place your order within a decent timeline of when you need it to arrive. 

We are unable to mark any order as a "gift" for international orders.

Please do keep in mind, we are not responsible for lost or stolen packages once your order has been shipped. If you would like a signature required, please leave a note at checkout. As always, we recommend following your tracking number to see when your pretty package will be arriving. Absolutely reach out with any concerns you have, we will do our best to accommodate! We know how special each purchase is. 

For orders placed in store at one of our retail locations carrying the Lindsay Marie line, please contact the store directly for an update on your order.

For any additional questions or concerns, please send and email to shop@lindsaymariedesign.com or reach out on Instagram via Direct Message and we will respond within 24-48 hrs. Most response times are within 1-3 hours.

Wishing you love, happiness and sparkle.

xx, Lindsay